In some cases, a customer may want to cancel an order after it has been placed. For instance, a customer may have incidentally created a duplicate order. The procedure for cancelling an order can vary depending on the order's status (Taken, Shipped, or Back Order).
- Follow the steps outlined in this Aptify Order Cancellation Wizard guide.
- Click to learn how to manually create a cancellation order.
If the Order is in Taken (Not Shipped) Status and has no associated payments:*
Open the Order to cancel.
Change the Status from Taken to Cancelled.
Save the record.
*If the order is locked, then this order is locked for shipping and will need to be cancelled by the warehouse (Walsworth - Finance).
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