If you come across duplicates that you'd like to merge, before submitting a ticket to IT, check to see if the duplicate record has any orders or important data in it. If it does not, follow the steps below.
1. If the duplicate record has a different email than the main record, copy the duplicate email and add it as the secondary email on the main record.
2. Change the primary email on the duplicate record to "noemail@ahima.org".
3. Open the web users on the duplicate record. If there are multiple, like in the example below, you will have to follow the next steps for each web user record.
4. In the record, delete whatever lies in the "link" field. Copy the main record's AHIMA or Aptify ID and enter it in. Hit enter. Hit save and close.
Do this for all web user records in the duplicate record. You will now see these web user records in the main persons record. There should be no web users in the duplicate.
5. Go to the membership tab in the duplicate record. Change the status to "inactive".
6. Save and close the duplicate record. Save and close the main record.
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