*If at any time a user's membership renewal fee is less than what is listed please verify that the user has a home address in their Aptify record.*
Note: The home address is used to assign a CSA (linked to CSA fee).
Best practice is always to test the the renewal in Aptify test (remote.ahima.org).
Start by confirming there is a home address and if there is not, then enter a fake address for testing purposes to validate the renewal rate.
SAMPLE: https://support.ahima.org/helpdesk/tickets/8957
Haley McDaniel did not have a home address listed in Aptify record.
The renewal rate for Professional - Premier Membership should have been $199 which includes the CSA rate. Since the user did not have a home address listed for the CSA pull, the renewal rate was listing as $147.76 which is inccorrect.
Please submit a ticket at support.ahima.org if the issue persists after the home address has been updated.
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