Update HelpDesk Ticket Fields
1. In HelpDesk Admin portal, go to Settings and select Field Manager
2. Select the Form Fields editor
The Ticket Field template is used by users to submit tickets in HelpDesk portal.
3. Hover over the form field to click Edit (or double-click on form field to launch editor)
4. To edit dropdown list items on a form field, scroll to Dropdown items - edit view
5. Add new list item by simply adding text. The list items are listed in display order.
Note: Non-indented listings are primary list items. Indented listings are sub-list items.
6. Click Done to save changes
7. Validate updates in HelpDesk
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