UPDATE TRACKING: Staff MFA enable grid (Note: If staff member states it has been completed, IT must validate and mark completion/validation date)
In this article:
- MFA for General AHIMA Staff Using Phone Authentication:
- IT Admin Back-end MFA activation Instructions
- MFA for AHIMA IT Using MS Authenticator App
Helpful Resources:
Activate MFA for General AHIMA Staff Using Phone Authentication:
1. Sign out of Outlook (Windows PC: File → Office Account → Sign out) (Mac: Outlook → Preferences → Accounts → Delete Account ( - )
2. Sign out of Teams (click on top-right photo icon → Sign out)
3. Go to portal.office.com and from the top left photo icon drop-down, select “Sign out”
**Pause here to enable MFA on admin side**
IT Admin Back-end MFA activation Instructions [INFRASTRUCTURE]
1. (IT) Go portal.office.com and click on the admin settings along the left-hand navigation panel:
2. Click Users and select Active Users which will open a new window.
3. Click on the Multi-Factor Authentication tab which will open a new window. Use the search function to find the staff member for whom you are enabling MFA.
4. Mark the user then click Manage user settings to check all 3 boxes then click Save.
5. Mark the user then select Enable and click enable multi-factor auth.
6. At this time, instruct staff to open a new window and type in "portal.office.com".
4. Advise staff to go to portal.office.com and choose your AHIMA account to login as then enter your password. You will see the “More information required”, click "Next".
5. In “Keep your account secure”, click on "I want to set up a different method" then go to Phone authentication, enter your mobile number, then click "Next".
6. Follow the prompts on your screen to activate MFA via phone and click “Next” after each step.
7. Verify user sees the Phone "SMS verified. Your phone was registered successfully.", then instruct them to click "Next".
8. User should see "Success!" message* and click Done.
Note: If user is redirected to App method to download app, then have them close the web browser then proceed with logging in to Teams and Outlook.
9. If user sees the "Stay signed in?" message, instruct them to check the Don't show this again box and click "Yes".
Activate MFA for AHIMA IT Using MS Authenticator App:
1. Sign out of Outlook (File → Office Account → Sign out)
2. Sign out of Teams (click on top-right photo icon → Sign out)
3. Go to portal.office.com and from the top left photo icon drop-down, select “Sign out”
IT Admin Back-end MFA activation Instructions [INFRASTRUCTURE]
1. (IT) Go portal.office.com and click on the admin settings along the left-hand navigation panel:
2. Click Users and select Active Users which will open a new window.
3. Click on the Multi-Factor Authentication tab which will open a new window. Use the search function to find the staff member for whom you are enabling MFA.
4. Mark the user then click Manage user settings to check all 3 boxes then click Save.
5. Mark the user then select Enable and click enable multi-factor auth.
6. At this time, instruct staff to open a new window and type in "portal.office.com".
4. When advised by IT staff, go to portal.office.com and choose your AHIMA account to login as then enter your password. You will see the “More information required”, click "Next".
5. In the “Keep your account secure”, go to App authentication, download App, then click Next.
APP VIEW
Click Continue.
6. Follow the prompts on the screen for set up, click “Next” after each step.
APP VIEW
Add account – select “Work or school account”, then click Scan QR code.
APP VIEW
Click Approve.
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