Dynamics Finance: Refund Payment and/or Cancel Invoice Line Item

Process Refund

Once in Dynamics, you will want to ensure the top displays AHIMA-AMS

And at the bottom you should see that you are in the Finance Mgmt area

Navigate to Invoices

Search for the invoice that requires a refund

Go to the Payments section and select and open the payment record

Go to the section Credit Card Refund

Check the box next to Process

You will receive an alert to ensure you want to process a refund.

If yes, click OK

Enter the amount you wish to refund

Click Save and Close

The page will gray out and show the word Saving…

Once back on the invoice, under the Payments section, you will see a new line item for the refund.

Also note that the invoice will now show a Balance Due

Cancel Line Item

If you want to cancel a line line item on an invoice to clear the balance, go to the Invoice Details section

Select and open the invoice line item you wish to cancel

Verify the Amount

Locate the Action field and select Cancel Line from the drop down

Click Save & Close

Once back on the invoice, under the Invoice Details section, you will see a new cancelled line item with a negative amount.

The invoice will now show an updated Balance Due (in this case it is $0)