Managing Fraud Alerts and Filter

Purpose: Several web store book product orders run through SQL to identify fraud attempt. A blacklist of persons exist to automatically flag as fraud by the system each time a new order is placed. New persons that are fraudulent will be submitted to IT (Identifier: Record ID)

1. Open the Aptfiy order flagged as fraud and check the log history. 
2. Request that purchase confirm their Bill to address on the application matches the address associated with the credit card.  

COMMON FRAUD ALERT MESSAGING: 

CREATE A NEW FRAUD FILTER WITH MAILING ADDRESS (SQL)**

The score for the fraud alert is calculated (and therefore whether to create a fraud alert) in the stored proc spGetCreditCardFraudScore__ahima you can manually hardcode a list of addresses to flag as fraud.

CREATE A NEW FRAUD FILTER WITH PERSON, COMPANY, COUNTRY, EMAIL or DOMAIN

In Aptify we maintain a list of Person Records that we suspect of attempting to commit fraud. Inclusion on this list means that person record cannot be used to ship orders from the warehouse. The publications team will identify new fraudulent person records and require them to be added to the fraud list. The steps below detail how to add someone to the suspect fraud list in Aptify.

Before creating new fraud record, confirm fraud account type: Person, Company, Country, Email, Domain

1. In your Aptify Folder List, go to Accounting → Suspected Frauds → All

2. Click New Record to create a fraud record, select the fraud record Type and enter the corresponding ID.

3. Save and close.

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