The following is a guide on how to set-up voicemail, forwarding calls, and other basic phone system operations in Teams.
Set-up Your Voicemail
1. In Teams, click on your Profile icon located in the upper-right corner and select Manage Account.
2. Go to the Calls section and click on Configure voicemail
3. Adjust your voicemail settings:
- Record a greeting
- Set your Call answer rules
- Enter Text-to-speech custom greeting option
- Set Out of office greeting
Transfer or Hold Phone Calls
- During a phone call Click the • • •
-
To Transfer the call:
- Warm transfer: Click Consult then transfer
- Cold Transfer: Click Transfer
- To Hold the call: Click Hold to put them on hold
TIP:
Use the virtual number-pad icon on the toolbar during calls.
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