ACEP: Common Application Errors

Created by Kevin Schmidt - HCPro, Modified on Thu, 9 Oct at 3:17 AM by Kevin Schmidt - HCPro

If a customer is getting any type of error message throughout their ACEP application experience in Dynamics, be sure to confirm the following preliminary troubleshooting steps:

Activated account through Dynamics.
Ensure the account (company) is listed as parent organization.
Test impersonation to validate error. *
Verify email addresses are up-to-date in Dynamics and Aptify (until we are filly live) - delete any duplicate profiles.
Collaborate with client to navigate the online platform reporting any error messages received.
(If needed) Impersonate user to walk through application.

* If you are unable to impersonate a user, confirm the Aptify record has a set password in web user record (until we are fully live in Dynamics).

Error: "Access Denied"

If a customer receives "Access Denied" error message confirm the account role is reflected accordingly. If the ACEP manager does not have a role assigned it can create error message.

1. In AHIMA-AMS, go to Contacts

2. Open contact record then click on "Related"

3. Select "Contact Roles"

Things to note:

Look for any potential duplicate records in Aptify (search person by full name). If duplicate records exist, please let IT know.
Validate contact in Dynamics has only one (1) ACEP manager role assigned to contact record. Delete duplicate contact roles.

INCORRECT CONTACT ROLE SAMPLE

CORRECT CONTACT ROLE SAMPLE

https://support.ahima.org/helpdesk/tickets/9088

Error: "Server Error in '/' Application"

Tips:

All users must exist in Aptify to be able to login as that is still controlling web profiles until we fully go live in
Dynamics. Go through application process directly with customer in Dynamics.*

* You will need to login as the record above, then go through the application process, which will create the record in Dynamics.

If further support is required, please submit a helpdesk ticket. Be sure to include the following:

Confirmation of steps # 1-4
Screenshots of error message including URL
Provider account URL

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